Customized Services- ROCKBROS Brothers

Customization Services

customization process Customization Process

1

Select product model

The customer confirms that the product model needs to be customized

Customer confirms the product model

2

Confirm customization requirements

Confirm LOGO, color, packaging and other requirements, and provide design documents (AI / PDF / SVG)

Customization details confirmed, provide logo/design files (AI / PDF / SVG)

3

Confirm quotation and delivery date

Confirm sample quotation and delivery time

Sample quotation and lead time are confirmed

4

sample making

Collect sample fees, arrange samples and send them (usually 7-10 days)

Sample cost paid, production & shipment arranged (7-10 days)

5

Confirm samples and pay deposit

The customer confirms the samples and pays a deposit for the large goods, entering the large goods production stage

Sample approved, bulk order deposit paid → mass production starts

6

quality inspection

Factory inspection → delivery to warehouse → 100% full inspection before warehousing and photo confirmation

Factory inspection → 100% inspection before warehousing with photos

7

Closing payment and shipping

Pay the final payment and arrange delivery

Balance payment completed, goods shipped

common problems FAQ

Do your products support customization?

Do your products support customization?

Of course. We in ROCKBROS have our own factory and support productsOEM & ODM, includingLOGO, color, packaging customization, andCustomization of structure or function(Depending on the product). The specific customizable scope depends on the product type and process requirements, and can be further confirmed and discussed in detail.

Customized service scope
  • Logo customization

  • Color customization

  • Packaging customization

  • Structure/function customization (depending on product)

What is the MOQ for customized products?

What is the MOQ for customized products?

Different products will have different MOQs, most customized samplesMOQ is 500 - 2,000 pieces。When special materials or molds are involved, the MOQ may be increased accordingly, and the final MOQ will be based on the specific product evaluation results.

Common product MOQ reference
  • Bicycle bags: 500

  • Sleeves: 1,000 pieces

  • Other products: 500-2,000 pieces

What is the process of customizing a product?

What is the customization process?

The standard custom sample process is as follows:

  1. 1Customer selects product model

  2. 2Confirm customization requirements (LOGO, color, packaging, etc.) and provide LOGO /design documents (AI / PDF / SVG)

  3. 3Confirm sample quotation and delivery date

  4. 4Collect sample fees, arrange samples and send them

  5. 5Customers confirm samples and pay deposit for large goods → Enter the production stage of large goods

  6. 6Complete production of large goods → factory inspection → delivery to warehouse → 100% full inspection before warehousing and take photos for customers for confirmation

  7. 7Closing payment, delivery

Are there any charges for customized samples? Will it be returned later?

Is the customized sample charged? Will it be refunded?

Generally,There is a charge for customized samples, the sample fee needs to be calculated according to the customized product requirements. When you place subsequent large orders,Sample fees can be refunded or deducted on official orders(The details are subject to the terms confirmed by both parties).

important note
  • Sample fee:Can be refunded or deducted after placing an order

  • Mold fee:not return

How long does it take for the entire cycle from confirmation of samples to delivery of bulk goods?

What is the total lead time from sample approval to bulk delivery?

We will estimate the completion time based on the complexity of your customized product:

time period reference
  • Sample (without opening mold):About 7-10 days

  • Production of large goods:About 25-35 days (after the customer confirms the sample and receives the deposit)

Specific needs will be determined based on the actual situation of the product.

Start your customization journey

Customized Services- ROCKBROS Brothers

Customized service scope

Customization Services

Logo customization

Logo Customization

Color customization

Color Customization

Packaging customization

Packaging Customization

Structure/function customization

Structure & Function

customization process Customization Process

1

Select product model

The customer confirms that the product model needs to be customized

Customer confirms the product model

2

Confirm customization requirements

Confirm LOGO, color, packaging and other requirements, and provide design documents (AI / PDF / SVG)

Customization details confirmed, provide logo/design files (AI / PDF / SVG)

3

Confirm quotation and delivery date

Confirm sample quotation and delivery time

Sample quotation and lead time are confirmed

4

sample making

Collect sample fees, arrange samples and send them (usually 7-10 days)

Sample cost paid, production & shipment arranged (7-10 days)

5

Confirm samples and pay deposit

The customer confirms the samples and pays a deposit for the large goods, entering the large goods production stage

Sample approved, bulk order deposit paid → mass production starts

6

quality inspection

Factory inspection → delivery to warehouse → 100% full inspection before warehousing and photo confirmation

Factory inspection → 100% inspection before warehousing with photos

7

Closing payment and shipping

Pay the final payment and arrange delivery

Balance payment completed, goods shipped

common problems FAQ

Do your products support customization?

Do your products support customization?

Of course. We in ROCKBROS have our own factory and support productsOEM & ODM, includingLOGO, color, packaging customization, andCustomization of structure or function(Depending on the product). The specific customizable scope depends on the product type and process requirements, and can be further confirmed and discussed in detail.

Customized service scope
  • Logo customization

  • Color customization

  • Packaging customization

  • Structure/function customization (depending on product)

What is the MOQ for customized products?

What is the MOQ for customized products?

Different products will have different MOQs, most customized samplesMOQ is 500 - 2,000 pieces。When special materials or molds are involved, the MOQ may be increased accordingly, and the final MOQ will be based on the specific product evaluation results.

Common product MOQ reference
  • Bicycle bags: 500

  • Sleeves: 1,000 pieces

  • Other products: 500-2,000 pieces

What is the process of customizing a product?

What is the customization process?

The standard custom sample process is as follows:

  1. 1Customer selects product model

  2. 2Confirm customization requirements (LOGO, color, packaging, etc.) and provide LOGO /design documents (AI / PDF / SVG)

  3. 3Confirm sample quotation and delivery date

  4. 4Collect sample fees, arrange samples and send them

  5. 5Customers confirm samples and pay deposit for large goods → Enter the production stage of large goods

  6. 6Complete production of large goods → factory inspection → delivery to warehouse → 100% full inspection before warehousing and take photos for customers for confirmation

  7. 7Closing payment, delivery

Are there any charges for customized samples? Will it be returned later?

Is the customized sample charged? Will it be refunded?

Generally,There is a charge for customized samples, the sample fee needs to be calculated according to the customized product requirements. When you place subsequent large orders,Sample fees can be refunded or deducted on official orders(The details are subject to the terms confirmed by both parties).

important note
  • Sample fee:Can be refunded or deducted after placing an order

  • Mold fee:not return

How long does it take for the entire cycle from confirmation of samples to delivery of bulk goods?

What is the total lead time from sample approval to bulk delivery?

We will estimate the completion time based on the complexity of your customized product:

time period reference
  • Sample (without opening mold):About 7-10 days

  • Production of large goods:About 25-35 days (after the customer confirms the sample and receives the deposit)

Specific needs will be determined based on the actual situation of the product.

Start your customization journey

Professional team provides you with one-stop OEM & ODM solutions